![]() Assists the Office/Practice Manager in keeping the providers, RN's, and other clinical staff apprised of all staffing, patient flow, and schedule changes and issues. Prepares secretarial staffing schedule, balancing available resources throughout the practice/office adjusting staff responsibilities assisting with recruiting for and covering vacant positions ensuring appropriate staffing levels changes in provider schedules. Participates in the interview process for new secretarial staff Responsible for completion of daily accountability hand off to Practice Manager. Provides on-the- job training for current and new staff. Trains all clerical staff in their specific duties secretarial staff are cross-trained in all functions. Makes recommendations and assists in implementing and evaluating those recommendations agreed upon by the staff Participates in staff meetings as integral member of collaborative team to improve efficient delivery of quality health care to patients. Respond to patient My Chart messages within 24 hours. Responsibilities include, but are not limited to navigating throughout electronic medical record to locate pertinent information as it relates to the PRA role, continuous oversight of task box, sort and route all correspondence through EMR staff messaging to clinicians in a timely manner, create and send patient letters, manage prescription refill processing and referral processing. Maintaining health information in Electronic Medical Record. Responsibilities include, but are not limited to: Greeting all patients and visitors with the highest level of professionalism patient check in/check out registration of all patients into information systems high volume of telephone calls involving triage of phone calls to the appropriate person/department scheduling patients for appointments, tests, and procedures using hospital scheduling system collecting demographic information insurance verification and pre-verification referring to financial counselor as needed collecting co-payments recording all copayment collections by individual insurance codes, reconciling at the end of the day obtaining referrals as needed provide general information to patients and their families as previously established within the department guidelines makes all necessary referrals assist with the completion of various forms as requested by patients or staff performs general billing related functions respond to patient/insurance billing questions assist patients with completing private-pay insurance forms as capable. Focuses on displaying patient-family centered care, upholding the ICARE Values and Promise Standards. Maintains confidentiality of all patient accounts, appointments, medical records and inter-departmental issues. Provides assistance and support for staff and providers by acting as a Lead in the office on off-shifts and/or in the absence of an Office Coordinator lead trainer for new and existing staff manages patient flow to assure the highest level of patient centered care and operational efficiency. Responsible for accurate and timely input of collected information into the hospital information systems.
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